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FAQ

PROCES REZERVACIJE U HOTELU

U kontekstu postupka rezervacije hotela - bez obzira odvija li se to na mreži na jednoj od web stranica naših robnih marki, putem mrežnog kanala za rezervacije, putem putničkog agenta, putem našeg pozivnog centra ili izravno u hotelu, mi obrađujemo vaše osobne podatke u svrhe a) omogućujući vam rezervaciju sobe u hotelu po vašem izboru; b) provjera dostupnosti hotela i administriranje rezervacije; c) slanje potvrde rezervacije; d) slanje nekomercijalnih e-poruka prije dolaska. U bilo kojem trenutku možete otkazati pretplatu na e-poštu prije dolaska klikom na vezu za odjavu u e-porukama koje su vam poslane.

Osobne podatke možemo prikupljati od trenutka kada komunicirate s nama, primjerice kada:

  • Registrirate se za proizvod ili uslugu
  • Obratite nam se s pitanjem ili zahtjevom
  • Koristite naše usluge
  • Uplatite proizvod ili uslugu
  • Ostanite u jednom od naših posjeda
  • Dajete svjedočanstvo ili priču
  • Sudjelujte u natjecanju ili nagradnoj igri
  • Sudjelujte u našem programu vjernosti

Ostale informacije koje prikupljamo o vama:

  • Kolačići: Ova web stranica koristi ‘’ kolačiće ’’. Korištenjem ove web stranice i pristajanjem na ovu obavijest pristajete na upotrebu kolačića u skladu s uvjetima ove obavijesti. Kolačići su male tekstualne datoteke koje ovo web mjesto pohranjuje na tvrdi disk vašeg računala u svrhu vođenja evidencije, a ti se podaci pohranjuju u datoteku na tvrdom disku vašeg računala. Kolačići vam olakšavaju i brže pregledavanje weba spremajući vaše postavke kako bismo ih mogli koristiti za poboljšanje vašeg sljedećeg posjeta ovom web mjestu.
    Jedna od svrha kolačića je pojednostavljivanje korištenja web stranice. Kolačić može na primjer spremiti korisničke podatke za prijavu, tako da se korisnik ne mora prijavljivati ​​svaki put. Kolačići nam sami po sebi ne pružaju vaše osobne podatke.
    Kolačići mogu biti '' trajni '' ili '' privremeni '' (ili '' sesije '') kolačići. Trajni kolačić zadržava korisničke postavke za određenu web stranicu omogućujući korištenje tih postavki u budućim sesijama pregledavanja i ostaje valjan do postavljenog datuma isteka (osim ako ga korisnik ne izbriše prije datuma isteka). S druge strane, privremeni kolačić istječe na kraju korisničke sesije kada je web preglednik zatvoren.
    Kolačići se također koriste u statističke ili marketinške svrhe kako bi se utvrdilo kako se Internet stranica koristi. Te kolačiće osiguravamo mi kao i treće strane (npr. Partneri za oglašavanje). Iako ne kontroliramo niti imamo pristup kolačićima oglašivača, dopuštamo da se ti kolačići koriste na ovoj web stranici kako bi se olakšalo prilagođeno oglašavanje i nadziralo obrasce kupnje određene robe ili interesa, na primjer, na odmorima ili hobijima. Ovi kolačići prikazuju oglase prilagođene bazi korisnika prema njegovim navikama kupnje na mreži.
    Za trenutni popis oglašivačkih partnera koji koriste kolačiće na ovoj web stranici i za izmjenu postavki vaših kolačića, pristupite našem alatu za konstantnu upotrebu kolačića. Uz to, vaš preglednik može biti postavljen tako da vam omogućuje da budete obaviješteni kada će se kolačić staviti u vaš preglednik, odbiti kolačić ili izbrisati kolačiće koji su stavljeni u vaš preglednik. Neke funkcije naših web stranica možda neće raditi ili će raditi sporo ako se odbije kolačić.
  • Google Analytics: Koristimo Google Analytics kako bi nam pomogli da bolje razumijemo kako posjetitelji koriste ovu web stranicu. Informacije koje generira kolačić Google Analytics o vašoj upotrebi ove web stranice prenosi i pohranjuje Google. Ako ne želite da Google Analytics prati vaše aktivnosti na ovom web mjestu, možete se odjaviti pomoću ove veze: http://tools.google.com.dlpage/gaoptout?hl=en
  • Pixels, Beacons:Mi ili poslužitelji oglasa treće strane možemo koristiti nevidljive piksele ili svjetionike na ovom web mjestu kako bismo brojali koliko korisnika posjećuje određene stranice. Te se informacije prikupljaju i izvještavaju u ukupnom zbiru. Te podatke možemo koristiti za poboljšanje naših marketinških programa i sadržaja te za ciljanje oglasa na ovom web mjestu i / ili na drugim web mjestima.
  • Iz ostalih izvora: Vaše osobne podatke možemo dobiti iz drugih izvora, kao što su javne baze podataka, zajednički marketinški partneri, tvrtke za obradu podataka, platforme društvenih medija, od ljudi s kojima ste inače povezani na platformama društvenih medija, kao i od drugih trećih strana. Na primjer, ako odlučite povezati svoj račun na društvenim mrežama s računom na web mjestu, određeni Osobni podaci s vašeg računa na društvenim mrežama podijelit će se s vama, što može uključivati osobne podatke koji su dio vašeg javnog profila ili javnih profila vaših prijatelja.
  • Mobilni uredaji:Kada koristite ili pristupate našim Uslugama s mobilnog uređaja, možemo prikupljati podatke kao što su vaš jedinstveni ID uređaja i vaše mjesto.
  • NE pratiti: Trenutno ne reagiramo na signale preglednika "ne pratim" jer čekamo rad zainteresiranih dionika i ostalih na razvoju standarda za tumačenje takvih signala. Treće strane, uključujući naše davatelje usluga, mogu prikupljati informacije o vašim mrežnim aktivnostima tijekom vremena i na različitim web mjestima, uključujući kada posjetite našu web stranicu. Posjetom možete saznati kako izvršiti odabir u vezi sa prikupljanjem podataka o svojim mrežnim aktivnostima tijekom vremena i na web lokacijama trećih strana ili mrežnim uslugama www.aboutads.info i networkadvertising.org
  • Oglašavanje putem Interneta:Možemo koristiti nezavisne oglašivačke tvrtke za posluživanje reklama u vezi s robama i uslugama koje bi vas mogle zanimati kada pristupate našim uslugama i drugim web mjestima, aplikacijama ili mrežnim uslugama i na temelju podataka koji se odnose na vaš pristup i upotrebu naših usluga i druge web stranice, aplikacije i usluge na bilo kojem od vaših uređaja, kao i informacije primljene od trećih strana. Da bi to učinile, ove tvrtke mogu postaviti ili prepoznati jedinstveni kolačić na vašem pregledniku (uključujući upotrebu piksela). Oni se također mogu koristiti ovim tehnologijama, zajedno s podacima koje prikupljaju o vašoj internetskoj upotrebi, da bi vas prepoznali na uređajima koje upotrebljavate, poput mobilnog telefona i prijenosnog računala. Ako želite više informacija o ovoj praksi i da biste saznali kako se od njih isključiti u preglednicima stolnih računala i mobilnih uređaja na određenom uređaju na kojem pristupate ovoj Obavijesti o zaštiti privatnosti, posjetite aboutads.info i www.networkadvertising.org da biste isključite se iz mobilnih aplikacija. Možete se i onemogućiti na Twitteru tako da odete u postavke privatnosti svog računa i poništite okvir uz "Prilagođavanje oglasa na temelju podataka koje dijele partneri za oglašavanje".
  • Ostali neosobni podaci: In addition to any Personal Information or other information that you choose to provide to us on the Services, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically collect certain website usage information whenever you visit or interact with the Services. This information may include browser type, operating system, the page served, the time, the source of the request, the preceding page view, and other similar information. We may use this usage information for a variety purposes, including to enhance or otherwise improve the Services. In addition, we may also collect your IP address or some other unique identifier for the particular device you use to access the Internet, as applicable (collectively referred to herein as a ‘’Device Identifier’’). A Device Identifier is a number that is automatically assigned to your device, and we may identify your device by its Device Identifier. When analyzed, usage information helps us determine how our Services are used, such as what types of visitors are interested in particular kinds of content and advertising. We may associate your Device Identifier or web site usage information with the Personal Information you provide, but we will treat the combined information as Personal Information.

We use non-personal information in a variety of ways including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you. We may provide our analysis and certain non-personal information to third parties (ho may in turn use this information to provide advertisements tailored to your interests), but this will not involve disclosing any of your personally identifiable information.

As aggregated or anonymized information does not constitute Personal Information, we may use it for any purpose. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Policy Notice.

Why and How We Use your Information

We may Process Personal Information in connection with any following:

  1. Our business transactions with you, including, but not limited to:
  • To enter into or perform a contract with you
  • To respond to your inquiries and fulfill your requests, such as to send you newsletters.
  • To send administrative information to you, for example, information regarding the Services or an event in which you are attending and changes to our terms, conditions and policies.
  • To complete and fulfill any purchases or requests for services, for example, to process your payments or a hotel stay or vacation rental, communicate with you regarding your purchase and provide you with related customer service.
  • To send you marketing communications that we believe may be of interest to you via postal mail, email, telephone or SMS.
  • To personalize your experience on the Services by presenting products and offers tailored to you.
  • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
  • To facilitate social sharing functionality.
  • To allow you to send messages to a friend through the Services. By using this functionality, you are telling us that you are entitled to use and provide us with your friend’s name and email address.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may also aggregate and/or anonymize personal information for research, to improve our products and services; and of other business purposes.

  1. In accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw your consent at any time.
  1. As necessary or appropriate for legal reasons, including but not limited to:
  •  Under applicable law
  • To comply with legal process
  • To respond to requests from public and government authorities, including those outside
  • To enforce our terms and conditions
  • To protect our operations or those of any of our Affiliates or third parties
  • To allow us to pursue available remedies or limit damages we, our Affiliates, or third parties, may sustain.

When we Disclose Your Information

We may disclose your information as follows:

  • Affiliates: To other Scardona Park Luxury Accommodation  businesses (our ‘’Affiliates’’) which may jointly use the personal information for the purposes described in this Privacy Policy Notice. More information on our Affiliates can be found within Scardona Park Luxury Accommodation Report.
  • Vacation Rentals: We may share personal information with the owners and operators of our franchised hotels or owners of hotels that we manage but do not own and timeshare resorts in order to provide you with services.
  • Vendors and Service Providers: We may disclose your Personal Information to vendors and service providers we retain in connection with our business such as: travel services companies, financial services companies, property owners’ associations, vacation insurance companies, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, tax and financial advisers, legal advisers, accountants or auditing services.
  • Message Boards: We may take message boards, blogs, and other such user-generated content facilities available to users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information. We are not responsible for privacy practices of other users including website operators to whom you provide information.
  • Merger or Acquisition: A third party who acquires any part of Scardona Park Luxury Accommodation itself or any of its Affiliates, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets.
  • Business Partners, Sponsors, and Other Third Parties: We may disclose your Personal Information to business partners, co-sponsors of promotions, and other third parties in order to provide you with services that may be of interest to you. For example, we may share your Personal Information with the owners and operators of affiliated and unaffiliated hotels and resorts, airlines, car rental services, retail store, credit agencies and other third parties to facilitate reservations, to offer you products or services, or in connection with our loyalty program or a loyalty program of one of our partners. We may also co-sponsor promotions, sweepstakes, or other events with a third party and may share your Personal Information in connection with these events. Further, we may share your Personal Information with third party providers located on-site at hotels or resorts, such as time-share, spa, golf, concierge and dining providers. If you provide additional information to any of these third parties, such information will be subject to such third parties privacy practices.
  • Third Parties: Subject to your marketing preferences (which may include consent to marketing under applicable law), we may license, sell or otherwise share your Personal Information with selected third parties for compensation for their own business purposes. Once we share your Personal Information with a third party for such purposes, the information shared becomes subject to such third party’s privacy practices.
  • Disclosure Permitted by Law: We may disclose your Personal Information to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety, and/or that of our Affiliates, you or other third parties.
  • Anonymized/Aggregated Information: Because aggregated or anonymized information does not personally identify you, we may use it for any purpose. If we combine anonymized or aggregated data with personal information, we will treat the combined information as personal information according to this Privacy Policy Notice.

How Do We Safeguard Your Information

  • Security of Your Information: We will take reasonable steps to protect the information you provide us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information to provide us via the Services.

Other Important Information

  • Information Provided on Someone Else’s Behalf: If you provide us with information about someone else, please ensure you have the person’s permission to do so for the purposes detailed in this Privacy Policy Notice.
  • Links to Websites: The Services may have links to other websites that are not operated by us. We have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. You should read the privacy notices on those other websites before you submit your information through them.
  • Social Media Sites: Please note that we are not responsible for the collection, usage and disclosure policies and practices (including data security) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
  • Changes to Our Privacy Policy Notice: From time to time we may revise this Privacy Policy Notice and/or use Personal Information for new, unanticipated uses not previously disclosed to meet changes in the regulatory or business environment, or to satisfy the needs of our customers and service providers. Updated and date stamped versions will be posted on the Services. Unless otherwise required under applicable law (e.g obtaining consent from you for the relevant material changes) the revised Privacy Policy Notice will take effect immediately upon such posting.
  • Minors: We do not knowingly collect, maintain or use Personal Information from individuals under 18 years of age in connection with, and no part of our Websites, Social Media Pages, and Apps is directed to, individuals under the age of 18. If we do incidentally collect or maintain Personal Information from individuals under 18 years of age, you may request deletion of such information by contacting us as set forth under ‘’How Can You Contact Us?’’ below.
  • International Transfers: We are an international company and we may, subject to applicable law, transfer your information, to our Affiliates or selected third parties outside the country where you are located and where information protection standards may differ (e.g. your information may be stored on servers located in other jurisdictions). We will utilize appropriate safeguards governing the transfer and usage of your Personal Information, such as an adequacy decision by the European Commission, Model Clauses or other applicable adequacy mechanisms. If you would like further detail on the safeguards we have in place you can contact us directly as set forth in “How Can You Contact Us” below.
  • Retention Period: We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy Notice unless a longer retention period is required or permitted by law.

Your Choices and Rights

  • Changes to your Marketing Preferences: We may contact you by email, telephone, SMS or postal mail with information about our products or services offered by Scardona Park Luxury Accommodation or a third party that may be of interest to you. You can opt-out from receiving future marketing communications from us at any time by:
  • Using the unsubscribe function in the e-mail you receive from us; or
  • If you do not wish to receive further direct marketing from us about Scardona Park Luxury Accommodation products or services, send an email to: info@scardona-park.com
  • Withdrawing Your Consent: You may withdraw any consent that you have provided to us to Process your information at any time.
  • Accessing your Information: In accordance with applicable law, you may access the Personal Information we Process about you. 

Any request to access or obtain copies of your Personal Information must be made in writing by contacting us as set forth under ‘’How Can You Contact Us?’’ below. We may, depending on the applicable law in your country, be entitled to charge a nominal fee to cover some of our administration costs in connection with the provision of such information. We may also ask your identity and to provide further details relating to your request.

  • Correcting your information: We will take reasonable steps to ensure the accuracy of the Personal Information we retain about you. It is your responsibility to ensure you submit true, accurate, and complete information to us, and timely update us in the event this information changes. You may request that any inaccurate or incomplete Personal Information held by us or on our behalf is corrected, by contacting us as set forth under ‘’How Can You Contact Us’’ below.
  • Deleting your Information: Under certain circumstances, you may request we delete Personal Information we hold about you by contacting us as set forth under “How Can You Contact Us?’’ below. We will assess your request and determine, under applicable law, whether we are required to delete this information.
  • Objecting to Processing: If you would like us to stop Processing your Personal Information, you can request this by contacting us as set forth under ‘’How Can You Contact Us?’’ below. We will assess your request and determine, under applicable law, whether we have any justification for the continued Processing.
  • Transferring your Information: Under certain circumstances, you may receive your Personal Information in a format that allows you to spend it to another company or to direct us to transfer it directly to another company.

Notice to Russian Citizens: In accordance with Russian Federal Law “On Personal Data” No. 152-FZ we collect, record, systematize, accumulate, store, update (renew and modify), and extract Personal Data about Russian citizens using databases located in the territory of the Russian Federation.  If you indicate that you are a Russian citizen of the Russian Federation, we will process your Personal Data in compliance with this requirement and your profile will be maintained on databases in the Russian Federation. If you do not indicate that you are a citizen of the Russian Federation, we are not able to process and maintain your Personal Data under these requirements and will not be liable for that. You are solely responsible for indicating the country of your citizenship. Information containing Personal Data of Russian citizens may be transmitted from the Russian Federation to countries that ensure an adequate level of protection for Personal Data, including member states of the European Union and other countries which Russian law recognizes as ensuring adequate to protection, and also to other countries that may not ensure adequate level of protection for Personal Data. By submitting information to us on our sites and apps, submitting forms to us, or registering on our sites, programs and apps, or making reservations, you grant us consent to process your Personal Data.

DRUŠTVENI MEDIJI I ONLINE RECENZIJE

Vaše osobne podatke možemo obrađivati ​​putem platformi društvenih medija (uključujući Facebook, Instagram, Twitter, LinkedIn) ili mrežnih recenzija (uključujući rezervacije i TripAdvisor) u vezi s našim luksuznim smještajem Scardona Park u svrhu

a) rješavanja vaših pitanja ili žalbi;

b) praćenje naše internetske reputacije; i

c) poboljšanje naših usluga i prepoznavanje prilika na koje bismo se mogli usredotočiti.

    • Imajte na umu da javnost može pregledavati bilo koji sadržaj koji je poslan na jednu od naših stranica na društvenim mrežama te biste trebali biti oprezni pri pružanju određenih osobnih podataka putem ovih platformi.
    • Nismo odgovorni za bilo kakve radnje koje su poduzele druge osobe ako objavite osobne podatke na nekoj od naših platformi društvenih mreža. Također se pozovite na odgovarajuća pravila o privatnosti i kolačićima platformi društvenih medija koje koristite.

Koja se pravila primjenjuju na djecu

  • Svjesno ne prikupljamo osobne podatke ni od koga mlađeg od 18 godina niti dopuštamo takvim osobama da rezerviraju sobu u jednom od naših hotela.
  • U slučaju da budemo obaviješteni da smo prikupili osobne podatke od djeteta mlađeg od 18 godina bez provjere roditeljskog sadržaja, odmah će se poduzeti koraci za uklanjanje tih podataka.
  • Ako vjerujete da možemo imati informacije od djeteta mlađeg od 18 godina ili o njemu, kontaktirajte nas na info.scardona-park@iit.hr

Podaci za kontakt

Ako nakon pregleda ove Obavijesti o zaštiti privatnosti imate bilo kakvih pitanja, žalbi ili nedoumica u vezi s privatnošću ili želite podnijeti bilo kakve zahtjeve u vezi s vašim osobnim podacima ili dobiti dodatne informacije o zaštitnim mjerama koje se koriste za međunarodne transfere, pošaljite e-poštu info.scardona-park@iit.hr ili nas nazovite na +385-98-291-332
Ako imate prigovor ili zabrinutost u vezi s načinom na koji obrađujemo vaše osobne podatke, radit ćemo na rješavanju takvih zabrinutosti. Možete nas i izravno kontaktirati.

Nema odgovora na tvoj upit? Molimo dodatno nas kontaktirajte.